Enjoy 20% Off site-wide with promotional code 'PREZ20'. Free Shipping Worldwide.

If you have questions about your order or before placing order, you've came to the right place. Before contacting us, take a look through our most frequently asked questions and if you still have some questions, please click here to contact us.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days for it to be processed. After that, it will take 12-20 business days for delivery in the United States, and 18-30 business days for orders outside of the United States. 

When will I get my tracking number?

Once order has been processed, the tracking Number usually takes 5-7 business days to be generated and emailed to you. Please note once you get the tracking number, the post office takes about 5 business days to activate the tracking. If you have not received your tracking number within 7 business days and/or If the tracking status is "not available" within 5 business days from the time you have received your tracking number, kindly contact us here and include your order number.

Due to the volume of orders we receive, we are unable to offer any expedited options.

What payment methods are acceptable?

We accept all major credit cards transacted in USD and paypal.

Can I cancel or modify my order?

In the event you wish to cancel or modify your order, please contact us within 12 hour upon confirmation of order by clicking here. Unfortunately, order cancellations and modifications are not available after 12 hours.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order by clicking here. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Once you return your item your original payment method will be refunded within 5 business days.

What if my item is delivered damaged or defective?

Please contact us within 10 days of receiving your item for a full refund by clicking here. Please include your order number and a photograph of the damaged item item. We will do our best to resolve your case as soon as possible.